Privacy Policy

• When you contact us over the telephone or by email
• When you contact us to arrange a research visit
• When you visit our websites, including if you sign up to one of our email newsletters, complete forms, apply for a job or volunteer with us, create an online account with us, or post a comment on a blog. If you have cookies enabled on your web browser, we may use cookies to collect information about your visit as you move through our websites. See section 11 below on Cookies.
• When we record information about you in respect of an incident on one of our sites
• When you respond to a survey we provide to you
• When you interact with us on social media (e.g., by ‘liking’ our pages on Facebook) depending on your privacy settings on such platforms
• When you complete online forms, such as for general contact, educational bookings, or group visits.
• We may also collect information about you from third parties.
• If you otherwise contact us by telephone, email, or post. Telephone calls to the contact centre are recorded for training purposes.

• Information obtained directly from you (e.g., in person, over the phone, by post, or when you interact with us online), such as name, email address, postal address, contact telephone number.
• We may collect additional information where we believe you may be interested in supporting us.
• When visiting our websites, we may use cookies and other similar technologies, as described in section 11.
• We may also obtain information from external sources, combining it with information we hold about you (only if publicly available or if you have given permission to a third party to share it).

Children's personal data: We do not intentionally collect children's personal data (under 13 years old) without explicit consent from their parent or guardian.

Criminal conviction data: We may process criminal conviction data (as defined in Article 10 UK GDPR) for due diligence research when accepting support or donations, or when you apply to work or volunteer with us.

To fulfil our obligations under a contract with you and to otherwise carry out our business:

• Fulfilling purchases you have made of our goods and services.
• Securely processing your payments.
• Contacting you with important information about your purchase of goods or services.
• Contacting you about renewals for regular agreements.
• Internal administration of your purchases.
• Responding to your queries.
• Improving our websites and online services.

When it is in our legitimate interest to do so:

• Learn about your interests and preferences to provide relevant information.
• Measure audience responses to marketing activities.
• Send marketing emails that do not require consent (e.g., business-to-business communications).
• Test and improve our websites and systems.

• Service providers working on our behalf, including payment processing, database services, website hosting, cloud services, and email delivery services.
• Third-party data services and analytics platforms who assist us in understanding our audiences.
• Insurers when pursuing an insurance claim.

If we have your permission, or it is otherwise made expressly clear in advance, we may share your personal information with named third parties, partner organisations, or HMRC (where we have your permission to claim Gift Aid).

If required to do so by law (for example under money laundering or charity law legislation, or under a court order) we may share your personal information with the police, other law enforcement or regulatory bodies, or a government authority investigating unlawful activities.

• To be informed about how we use your personal data.
• To have accurate information held about you, corrected when inaccurate.
• To ask us to delete your data (the "right to be forgotten").
• To get a copy of your personal data in a machine-readable format.
• To object to how we use your data and request we stop using it for certain purposes.
• To withdraw your consent, where we are using your data with your consent.
• To ask us to transfer your data to another organisation.
• To request a human review of any automated decision made about you.
• To make a complaint to the Information Commissioner (www.ico.org.uk) if you think any of your rights have been infringed.

We may request additional information to verify your identity. We try to respond to all legitimate requests within one month.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this notice.

Please note that the transmission of data via the internet is not completely secure. We cannot guarantee the security of any data transmitted to our websites; once we have received your data, we will use adequate security procedures to prevent unauthorised access.

Cookies are pieces of data that a website can transfer to a user's web browser. Some cookies collect, use, and store personal data, such as IP address, device information, browsing behaviour, and cookie consent preferences.

The cookies may remain on your computer after you leave the website, but you can manually delete them on most browsers. Session cookies are not stored on your computer after you have left the website.

‘First party’ cookies are used by the website you are visiting. ‘Third party’ cookies are used by other organisations on our website but with our permission, such as advertisers or social media platforms.

If you agree to our websites placing cookies on your web browser, the websites will collect information about your visit as you move through them. We use this data to report on high-level website visits and to inform the development of our services.

How to manage cookies

You are in control of cookies on your device. If you want to restrict or block web browser cookies, you can do this through your browser settings — Chrome, Safari, Firefox, Edge and Internet Explorer all provide this option in their privacy settings.

Third party cookies

There are some third parties who might also collect cookie data on our behalf, including analytics and social platforms such as Google, Meta, and X. You can find out more about their respective cookie policies on their own websites.